Privacy Policy

Last Updated: August 27, 2026

Bulverde Lodge respects your privacy and is committed to protecting the personal information you provide when visiting our website, making a reservation, contacting us, or subscribing to email or SMS communications.

This Privacy Policy explains how Bulverde Lodge collects, uses, shares, and protects your information when you visit our website, make a reservation, communicate with us, or use our services.

Information We Collect

We may collect personal information that you voluntarily provide, including:

Name
Email address
Phone number
Mailing or billing address
Reservation and stay information
Number of guests
Payment and transaction information
Communications and inquiries you send to us
Email and SMS marketing preferences
Information submitted through website forms

We may also automatically collect certain information when you use our website, including IP address, browser type, device information, referring pages, pages visited, and general website activity.

How We Use Your Information

We may use the information we collect to:

Process and manage reservations
Communicate about bookings, check-in, check-out, cancellations, and property information
Respond to questions and customer service requests
Process payments and transactions
Provide requested services
Improve our website, accommodations, and guest experience
Send email marketing communications when permitted
Send SMS/text marketing communications when you have provided appropriate consent
Provide special offers, promotions, property updates, and local information
Prevent fraud and protect our website and business
Comply with legal and regulatory requirements

Reservations and Payments

Reservations made through our website may be processed using Lodgify and other third-party service providers.

These providers may collect and process personal and payment information necessary to complete your reservation or transaction. Their collection and use of information may also be governed by their respective privacy policies.

Bulverde Lodge does not necessarily store complete credit or debit card information when payment information is processed directly by a third-party payment processor.

Email Communications and Marketing

When you provide your email address, we may use it to send transactional communications related to your reservation, inquiry, or stay.

If you subscribe to or otherwise consent to marketing emails, we may also send information about:

Special offers and promotions
Available dates and accommodations
Texas Hill Country getaways
Group accommodations
Wedding accommodations
Events
Property news and updates
Local attractions and travel information

You may unsubscribe from marketing emails at any time by clicking the Unsubscribe link included in our marketing emails.

Unsubscribing from marketing communications does not prevent us from sending necessary transactional or service-related messages concerning an existing reservation or request.

SMS and Text Messaging

If you provide your mobile telephone number and expressly consent to receive SMS/text marketing messages from Bulverde Lodge, we may send promotional and marketing text messages to the number you provided.

Messages may include information about special offers, promotions, availability, accommodations, events, and other Bulverde Lodge updates.

Consent to receive marketing text messages is not a condition of purchasing goods or services or making a reservation.

Message frequency may vary. Message and data rates may apply.

You may opt out of marketing text messages at any time by replying STOP to a marketing message. You may reply HELP for assistance or contact Bulverde Lodge using the contact information provided below.

After opting out, you may receive a confirmation message acknowledging your request.

We may continue to send non-marketing communications when necessary to provide services you requested or administer an existing reservation, where permitted by law.

Mobile Information and SMS Data

Mobile information collected for SMS communications will be used to provide the communications and services you requested.

We do not sell or share mobile phone numbers, SMS consent, or SMS opt-in information with third parties or affiliates for their own marketing or promotional purposes.

We may provide information to service providers that help us operate our SMS program, but only as necessary to provide those services on our behalf.

Cookies and Similar Technologies

Our website and third-party service providers may use cookies, pixels, analytics tools, and similar technologies to operate the website, remember preferences, understand website usage, measure performance, and improve our services.

These technologies may collect information such as:

Browser and device information
IP address
Website activity
Referring website
Pages viewed
Approximate geographic information
Interaction with website features

You may be able to control certain cookies through your browser settings. Disabling cookies may affect the functionality of some portions of the website.

Analytics and Advertising

We may use analytics and advertising services to understand how visitors use our website, evaluate marketing performance, and improve our advertising.

Depending on the services used on our website, third-party providers may collect information through cookies, pixels, or similar technologies in accordance with their own privacy policies.

How We Share Information

We may share personal information with service providers when reasonably necessary to operate Bulverde Lodge and provide our services, including:

Reservation and property-management platforms
Payment processors
Website hosting providers
Email and SMS service providers
Customer communication providers
Analytics providers
Advertising and marketing service providers
Professional advisers
Government agencies or law enforcement when required by law

We do not sell personal information for money.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

However, no website, electronic communication, or information-storage system can be guaranteed to be completely secure.

Data Retention

We may retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, enforce agreements, satisfy legal obligations, and support legitimate business purposes.

Children's Privacy

Our website and marketing services are not intended to collect personal information directly from children under 13.

If we become aware that personal information has been collected from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

Your Privacy Choices

Depending on where you reside and applicable law, you may have certain rights or choices concerning your personal information.

You may contact us to request access to, correction of, or deletion of certain personal information we maintain about you, subject to applicable legal exceptions and record-retention requirements.

You may also:

Unsubscribe from marketing emails using the unsubscribe link in the email
Opt out of marketing SMS messages by replying STOP
Adjust cookie preferences through available website or browser controls
Contact us regarding privacy questions or requests

We may need to verify your identity before processing certain privacy requests.

Third-Party Websites

Our website may contain links to third-party websites or services.

Bulverde Lodge is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any third-party services you use.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business practices, technology, services, or legal requirements.

When changes are made, the updated policy will be posted on this website with a revised "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy, your personal information, email communications, or SMS/text messaging, please contact:

Bulverde Lodge
2350 Bulverde Rd
Bulverde, TX 78163
United States

Email: [email protected]

Website: bulverdelodge.com